Start by filling out our simple "request a quote" form. We know every situation is unique, so we'll carefully review your needs and provide a tailored quote via email within 24 hours. No hidden fees, just transparent pricing.

Once you approve the quote, you'll complete and sign a release form, giving us the green light to act on your behalf to coordinate with the releasing and receiving clinics to ensure a smooth transfer process.

We take the burden off your shoulders by reaching out to both the releasing and receiving clinics via email. We'll request all necessary approvals for the release and receipt of your specimens. To keep you in the loop, we'll CC you on all possible communications. Your peace of mind is our priority.

After we receive payment, we'll work diligently to find a shipping date that suits all parties involved. We understand the importance of timing and will do our best to accommodate your preferences. Behind the scenes, our experienced team springs into action. We handle all the complex details, including:

• Preparing necessary paperwork
• Securing airline approvals
• Arranging non-X-ray screening
• Managing customs requirements

Our meticulous preparation is what keeps every shipment smooth and compliant.

The big day arrives! Our specially trained courier will arrive at the releasing clinic at the scheduled time. They'll come equipped with: 

• A high-quality dry shipper filled with liquid nitrogen
• A temperature logger for constant monitoring

Your specimens will be handled with the utmost care from the moment they're in our possession.

Whether by air or ground, your specimens are in safe hands throughout their journey. Our courier will personally hand-carry the dry shipper containing your specimens from pickup to delivery, maintaining an unbroken chain of custody from beginning to end. We guarantee that your precious cargo will never pass through X-ray machines, maintaining its integrity at all times.

Once your specimens safely reach their destination, we don't consider our job done until you have peace of mind. We'll promptly send you a full report with signed documentation confirming the safe arrival of your specimens at the receiving clinic.